Terms and Payment

Please be aware that almost all items for sale on this website are located in my shopfront at Canberra Antiques Centre and are available for sale to the general public on a daily basis. If you are interested in purchasing any of these items please contact me on 0414 453 825 to confirm their availability.

Payment:

• Australian Buyers: Payment may be made by direct bank deposit (over the counter or internet) into a Bendigo Bank account (details provided on invoice); Cheque (despatch of items delayed until cheque clears); money order or Credit Card - Visa and Mastercard MOTO payments over the phone are accepted.
  
• International Buyers: Payment is to be made on receipt of a Paypal invoice in Australian Dollars.

Link to currency converter:  http://www.xe.com/ucc/

Lay-bys:

Lay-bys will be accepted under the following terms:

• Items to be Lay-byed must total over $400.00 in value.
• Maximum term of the Lay-by will be 6 weeks from receipt of deposit - items will be returned to stock and a refund issued if nothing is heard from the buyer after this point.
• Payments must be made at least fortnightly.
• An administration fee of $15.00 plus Postage and Handling Costs per Lay-by applies.
• An initial deposit of 25% of total items' value is required.
• An original Lay-by receipt will be maintained by Needlewitch until the items have been paid for then the original copy will be forwarded with the items. Interim e-mail receipts will be issued when payments are received.
• If the Lay-by extends beyond the 6 weeks then the following over-due charges may apply: $25.00 per week or part thereof (please call us to discuss your Lay-by before it reaches this point). Any refund will be less the initial admin fee and overdue charges.

Postage:  

All items will be posted using the Australia Post network.  You will be charged actual postage costs plus any costs for tough bags/boxes etc (I try and recycle boxes whenever I can at no cost). Items will be well wrapped in a number of padded layers. A small handing fee of $1.00 applies to every order to cover general stationery costs. Further information on postage costs can be obtained at http://www.australiapost.com.au.

• Items under $50.00 will be sent regular post unless you request otherwise.
• Items over $50.00 will be sent registered and insured post.

Returns:

Please be aware that these items are not new stock - they are antique or vintage and have been pre-loved. There will be some wear. If you need to make a return please contact me as soon as possible by e-mail or telephone. The following terms apply to returns:

• Items Damaged in Transit (over $50.00): Although this has not yet occurred, items damaged in transit may be returned. It is recommended that you return the item with the original packaging by registered post as soon as possible. On safe receipt I will approach Australia Post for an insurance refund and you will be re-credited the cost of the item and initial postage costs. There are no returns for items damaged in transit under $50.00 unless you have requested that the item be sent by registered post.
  
• Items not as Described: All attempts are made to research and describe items properly. In the event of an item not being as described please contact me as soon as possible to discuss the matter. Once agreement is reached the item may be returned by registered post as soon as possible. On safe receipt you will be reimbursed all your costs.
  
• "Change of Heart": It will not be normal to accept an item return because of a "change of heart". However, each case will be treated on its merits.